Refund Policy

Refund policy

Right to Cancel

You are entitled to return your order, within 7 days of the goods having been delivered to you. In such an event:

  • You will receive a full refund of the purchase price within 7 days of the date of cancelling this agreement less shipping fees in both directions.
  • You undertake to return the goods in their original packaged condition, unused and in sellable condition.
  • You inform us within 7 days of receiving the goods of your intention to cancel the order
  • If you wish to cancel your order, please contact our Orders Department: reception@candidbaby.co.za
  • As we try to process orders immediately it may not always be possible to prevent an order from being dispatched. If your order has already been dispatched you may return the items to us in accordance with our Returns Policy.